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PRIVACY POLICY

1. Listings

  • All images contained within our listing are for display purposes only. The product's real color might be slightly different.
  • Any errors or omissions of product details in our listing are unintentional. Ozbliss Enterprise is not responsible for typographical errors. All typographical errors are subject to correction.

2. Privacy

  • We value your privacy; therefore, we will not sell, share, or rent this information to any outside parties. Silver Sky Hobby is the sole owner of the information collected on this site. We collect information from our users to process orders and to enhance your overall shopping experience. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and other information given to us. All information is confidential and kept secured in our system.
  • We may decide to make changes to our privacy statement. If we do this, we will post those changes here so that we can inform and update our customers on how we collect and use information.

3. Limit of Responsibility

  • All our products are sold under this warranty and disclaimer.
  • All products should be handled with great care.
  • Warranty is valid for one year from the date of purchased and with receipt provided as proof.
  • Warranty is to cover manufacturing defect/s only. We accept NO responsibility for damaged products due to improper installation or producst are not handle with care.
  • The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by Ozbliss Enterprise.
  • User is required to read the product's specifications. Ozbliss Enterprise does not accept responsibility for injury, damage, loss of kits or accessories, or parts and materials that occur during the use our products purchased from us.

4. Order

  • Order can be made from our listed dealers if customers are located in Victoria or WA, or alternatively, order can be made directly through us by email at enquiry@ozbliss.com
  • We only accept order from Australia and New Zealand.
  • We can only hold your submitted order for maximum 3 business days. If after 3 business days still no news from customer, then the order is considered cancelled.
  • You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes. To make any changes to your order, please email enquiry@ozbliss.com

5. Postage and Handling Fee

  • Postage and handling fee for each item for delivery within Australia only can be seen in the order tab.
  • Postage and handling fee are subject to change without notice. We will try our best to keep customer informed to any changes.

6. Payment can be made via the following options:

  • Bank transfer. Usually takes up to 3 working days to clear.
  • Money order / Cheques. Usually takes up to 5 working days to clear from the day customer send to us.
  • Paypal. If paid with e-cheque, usually takes up to 5 working days to clear, otherwise we will instantly receive customer's payment.
  • All detail will be given after customer makes order. Please note that for any payment made, please include your name as reference, otherwise delay will occur. It is advised that customers give us notification via email after their payment for faster service.
  • Customer will be emailed when their payment is received and cleared.

7. Shipping

  • All shipping will be processed after payment is received and cleared.
  • Customer shall fill their shipping address correctly. Missing parcel due to wrong in writing address will not be our responsible.
  • All products that are purchased above AU$ 100.00 individually or in total will be shipped with registered post for within Australia.
  • Delivery time for within Australia is usually 1 to 7 working days after parcel is dropped at Australian Post and that is depending on the destination unless otherwise noted.
  • We do not responsible for lost parcel during delivery. Should customer would like to track their parcel (for registered post only), customer shall go or call directly to Australian post.

8. Return, Exchange, and Refund

  • All returns and or exchange can ONLY be preceded if customer obtains RMA (Return Merchandise Authorization) number. To get RMA number, please email enquiry@ozbliss.com and we will investigate your case before providing customer with RMA number.
  • RMA number process could take up to 10 working days.
  • Enquiries on return, exchange or refund must be done within 5 working days after the date of receipt.
  • In the case of wrong items sent, we will accept return and exchange and we will reimburse the return postage cost ONLY if the wrong item/s sent to customer has or have not been opened and used and still in good condition as it was sent from our warehouse. There will be no further postage and handling fee in re-sending the parcel back to customer in this case.
  • We are happy to accept and exchange to defective item/s on manufacturer's faulty that was or were purchased from us or our dealers. We will reimburse the return postage cost and there will be no further postage and handling fee in re-sending the parcel back to customer in this case.
  • We DO NOT allow exchange defected items for different items or models.
  • We DO NOT allow return due to customers changing their minds or due to incorrect models/size/power rating. Please carefully check our products specifications before submitting an order form.
  • Wrong items can only be exchanged and not refunded.
  • When sending back the parcel to us, customer MUST enclose the invoice together with sending the parcel. Without that, further process will not be done. Also write down the RMA number on the invoice.
  • Should in the process of return and exchange and Ozbliss Enterprise is out of stock with the item that is suppose to be exchanged, in this matter customer will be refunded.
  • In case of we cannot fulfill customer order due to high volume of sales, we can give customer choice of exchange with other product that has same value or customer can upgrade their order with additional payment if the item for exchange has more value than previous one or partial refund if the customer choose to have lower value of item. Otherwise full refund will be given to customer.
  • We reserves the right to return the defected or wrong sent merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused, modified in any form or proven that the item/s was not or were not purchased from Ozbliss Enterprise.
  • We do not responsible for lost parcel during delivery.

9. Pricing

  • All pricing in our website are all in Australian Dollar.
  • All pricing in our website are GST (Government Service Tax) included.
  • Pricing are subject to change without notice. We are trying our best to keep pricing up to date.

10. Processing time

  • All customer enquiries that are made via email will be replied in 1-2 business days.
  • All order will be proceed in 1 business day.
  • All order will be sent in maximum 1 business day after payment is received.
  • For delivery within Australia, the delivery normally takes from 1 to 8 business days after leaving our warehouse depending on area of delivery. We cannot guarantee time of delivery. Above mentioned is only for general indicator.

11. Other terms

  • All above terms are subject to change without notice to customer. The new terms and conditions are valid when we publish them on website. Customers are advised to read the terms and conditions before they make transaction with Ozbliss Enterprise.
  • We reserve the right to refuse service to anyone.

 

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